Introduction

This privacy notice applies to www.jigsawblue.com.au. In this document, “we”, “our”, or “us” refers to Jigsaw Blue Pty Ltd, registered in Australia with ACN 40 600 459 425. Our registered office is at 8/10 Enterprise Drive, Bundoora VIC 3083.

 

This notice informs you of our policy regarding all information we record about you. It covers both identifiable and non-identifiable information. We are committed to protecting your privacy and confidentiality. Our policy is specific, strict, and complies with Australian law. If you have any concerns about our policy or believe we are not adhering to it, please inform us. If you disagree with any part of this policy, your only recourse is to leave our website immediately.

 

Except as outlined below, we do not share, sell, or disclose any personally identifiable information collected at this site to third parties.

 

Information We Collect and Why

 

1.Business and Personal Information

   - Includes identification and contact information, such as your name and contact details, as well as information provided during our business interactions.

  Usage:

     - To provide the services you request

     - To verify your identity for security purposes

     - For marketing our services and products

     - Non-identifiable information may be used for demographic or usage analysis

   - Retained for a minimum of seven years for legal and tax purposes.

 

2. Marketplace Information

   - If you provide information to enable a purchase or referral, we assume permission to pass it to the relevant third party.

 

3. Domain Name and Email Address

   - Recognised by our servers; pages visited are recorded.

   Usage:

     - To correspond with you

     - For quality control and site improvement

     - To send updates about our services

     - To inform you of other services or sister websites

   - Email addresses are not disclosed to anyone outside our employees or contractors who need to know.

 

4. Information Posted on Our Website

   - Stored on our servers and used to allow others to read it. We reserve the right to use it as outlined in our terms and conditions.

 

5. Website Usage Information

   - Collected via embedded software (e.g., JavaScript) to analyse page views and site performance. Not associated with identifiable individuals.

 

6. Padlock Symbols and Trust Marks

   - We do not handle credit card information and do not subscribe to certification services.

 

7. Third-Party Advertising

   - Third parties may advertise on our site and use technology to collect your IP address and personalise adverts. We do not control these technologies or data collection.

 

8. Information from Third Parties

   - We receive non-identifiable data from services like Google Analytics.

 

9. Content for Third Parties

   - If you provide information to be used by others, we are not responsible for how it is used. Verify privacy levels with third parties.

 

10. Re-Marketing

    - We may use re-marketing tags to serve you adverts for our products/services when you visit other websites.

 

11. Affiliate Information

    - Retained for business use only. We maintain confidentiality and expect affiliates to reciprocate.

 

12. Use of Site by Children

    - We do not market or sell to children. Products and services for children are for purchase by adults only. Under-18s may use our site only with parental consent.

 

13. Disclosure to Government and Agencies

    - We comply with legal requests for information.

 

14. Compliance with the Law

    - Our policy complies with laws in all jurisdictions where we operate. If it does not meet your country's laws, please notify us, but your use of our site is at your discretion.

 

15. Review or Update Personal Information

    - You may review or update your personal information by contacting us. We will verify your identity before granting access or making corrections.

 

16. Removal of Your Information

    - To request removal of your personal information, contact us at https://www.jigsawblue.com.au/contact/. We will verify your identity before processing the request.

 

17. Complaints Procedure

    - If you have a complaint about how we handle your personal information, contact us. We aim to resolve complaints promptly.

        - If unresolved, lodge a formal complaint in writing, explaining the issue and desired resolution.

        - We will acknowledge receipt and provide a timeframe for a response. We strive to resolve complaints quickly, but complex issues may take longer.

        - If you are unsatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner.

 

How You Can Contact Us

 

- Email: support@jigsawblue.com.au

- Mail: Privacy Officer, Office 8/10 Enterprise Drive, Bundoora VIC 3083

 

OAIC Contact Details

 

- Officer of the Australian Information Commissioner (OAIC)

- Email: enquiries@oaic.gov.au

 

Changes to the Privacy Policy

 

As we strive to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy. If you have any questions regarding the privacy policy, please contact us through the contact page.